Refund policy
At JAWERI ORCHARD, your complete satisfaction is our highest priority. We stand behind the quality of our pure freeze-dried fruit and hydration blends with our 100% Money-Back Guarantee.
1. 3-Day Return Window
You have 3 calendar days from the exact date your package is delivered (as marked by carrier tracking) to request a return or refund. After 3 days, orders are final and no longer eligible for standard returns.
2. Eligibility & Return Conditions
To be eligible for a full product refund:
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The return request must be initiated within the 3-day delivery window.
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Items must be returned in their original packaging, unopened or minimally tested, with all safety seals and labels intact.
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Proof of purchase (order number or email confirmation) must be provided.
3. Return Shipping Costs
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Customer Responsibility: Customers are responsible for paying all return shipping costs. Shipping fees are non-refundable.
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We strongly recommend using a trackable shipping service, as JAWERI ORCHARD cannot guarantee or take responsibility for lost return shipments.
4. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect due to a fulfillment error, please take clear photos and email us immediately within 3 days. In these rare instances, we will replace the item or issue a full refund at no additional shipping cost to you.
5. Refund Processing
Once we receive and inspect your returned package:
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We will notify you via email regarding the approval of your refund.
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Upon approval, your 100% product refund will be processed back to your original payment method within 5 to 10 business days (depending on your bank/card provider).